All work
SupportOS
A help desk for growing businesses: tickets, a customer portal, teams, SLAs and routing, with pricing in cedis.
The challenge
Growing businesses answer customers across WhatsApp, email and phone, and requests get lost between staff. International help desks are priced in dollars and built for large support teams.
A Zendesk-style help desk priced for Ghanaian businesses.
What we built
- TicketingEvery request becomes a ticket with an owner, a status and a full history.
- Customer portalEach business gets a public portal where its customers raise and follow requests.
- Teams and rolesOwners, admins, managers, agents and viewers, each with the right level of access.
- SLAs and routingTickets go to the right team automatically, with response targets tracked.
- Email in and outCustomers reply by email and the conversation stays on the ticket.
- Platform adminA super-admin view across every business on the platform.
Under the hood
Next.js and Supabase, with tenant isolation enforced by Postgres row-level security. Billing in cedis through Paystack, monthly or annual.
Next.jsReactSupabasePostgreSQLPaystack
What we did: Product strategy, SaaS engineering, Payments
Have a project like these?
Tell us what you need. We'll tell you honestly what it takes.
Websites, online stores, booking platforms and custom software, built in Accra with Ghanaian payments and hosting from day one.